Store Manager
Bytes Ltd.
23 High Street
Cottingham
Birmingham
B28 6YU

Bytes Ltd.October 21, 2009
20 Dawncraft Avenue
Kingsley
Birmingham
B32 5TR
OUR APOLOGIES

Dear Mrs Verity Cross,

We have received your letter complain about the laptop you purchased at our store last Friday .As I read the letter I understood that you were purchasing the laptop from a very helpful member of staff Alex, but unfortunately when you went home you have found that the laptop was not in the box and you are really upset by all of this.

Our company is really sorry for what happened last Friday and we would really want you to take our apologies .This problem have never accured in our store before, but we are happy to help you sort it out. We think you should still trust us and visit our store and if you would like to we can give a 20% discount card for our products.

We have had a meeting with our other members of staff and we have decided that you will receive your laptop and your discount card to your home address by 29 of October 2009.

We hope you are happy on what we did and that you will visit our store again .




Sincerely,
Loreta Motiejunaite
Manager of the store